regards, Uma. SD-106898 : Contact Collection for SDP. He is interested in photography and is an avid. There’s no need for breaks, no vacations, no sick days – they simply work all day, every day. A full-fledged KBase will help improve agent productivity and customer satisfaction. An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users. To boost your service desk agent’s productivity, our chat queues are built to allow them to engage on an individual basis while simultaneously supporting multiple employees. In this sense, the helpdesk bot is similar to a bot for customer service except the target audience is internal employees, and the use cases are related to IT and technology enablement. 4% of the market size. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. ai platform provides the capability to run your entire IT service Desk - while leveraging advanced AI to automate up to 45% of the requests. Email. 3 years ago. On the end-user front, similar chatbots are helping end users to find solutions to their simple issues and to track the status of their requests without having to. ServiceDesk Plus is offered as both on-premises and cloud solutions. Step 4: Select the data you want to send from one app to the other. So, all you have to do is just paste the Bot Endpoint that you have configured from ServiceDesk Plus. Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. page on the left pane. Zendesk — Zendesk Offers Top-Rated, All-in-One Customer Service Software. Click New Conversation. Use a chatbot to ask your customers questions and gain new insights into their experience. group - telegram group id. A free trial of ManageEngine ServiceDesk Plus is also available. Additionally, bots can help live agents by gathering important information related to the customer’s issue upfront, saving agents time and boosting their productivity. Access to conversation tools and APIs. Discover the meaning of your service desk data for better business decisions. 6. You can try it for yourself with a free 14-day trial and then revert to its Standard ($20 per month per user) or Plus plan ($35 per user per month). ServiceDesk Plus is a great ITSM software that help us offer and attend the end users' requests/incidents. 720. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. ServiceDesk Plus ChatBot is designed with (AI) Artificial Intelligence and (NLP) Natural Language Processing features. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management. WhatsApp para ManageEngine ServiceDesk Plus. Brinde soporte en cualquier momento, en cualquier lugar. ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. Ada. Help Desk A robust ticketing system for customer service, IT and internal help desk needs. 9 years ago. Use the ServiceDesk Plus chatbot to fetch service desk information. With ServiceDesk Plus, you can manage ambitious IT projects without configuring a separate project management tool using the integrated Projects module. NOTE : In Light of COVID-19 were operating with a limited team,Please log calls only for important issues. Functionality, quality, support, and ease-of-use are some of the top rated characteristics of ServiceDesk Plus. Expandindo o escopo do gerenciamento de tickets no chatbot do Microsoft Teams, o ServiceDesk Plus Cloud apresenta uma interface redesenhada que adiciona o portal de autoatendimento, soluções e guias de solicitação ao chatbot. Agregue una acción personalizada desde la pestaña Personalizar. SupportCenter Plus. ServiceDesk Plus's incident management software is designed to resolve IT incidents faster, minimize downtime, automate ticket workflow process, meet SLAs on time, enhance service quality, and improve IT help desk efficiency. 1. Enhanced chatbot, ESM, and UI. servicedesk plus python scripts. Article. 1-Login. Aug 16, 2022, 8:32 AM. ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. Choose CloudTalk and ManageEngine ServiceDesk Plus as your apps: Once you've logged in, choose CloudTalk and ManageEngine ServiceDesk Plus as your apps from the list of available apps. Instantly connect ManageEngine ServiceDesk Plus Cloud with the apps you use. WordPress Chatbot Software. Refresh rate. com. 888. With AI Chatbots in ITSM operations, the process can be automated. Embrace AI technologies for smart and intelligent automation. Try it free. Manage Engine Service Desk Plus es un software integral de atención al usuario y de gestión de activos. Problems are IT's long-term pains and “hard-to-diagnose” challenges. ai from Actionable Science is an advanced full-featured IT Service Desk Platform that is designed to Auto resolve a full range of IT Requests right from Microsoft Teams. Step 2: Pick one of the apps as a trigger, which will kick off your automation. Integration with Microsoft Teams - help. The different types of fields are Text fields, Numeric fields, Date / Time fields and Decimal fields. Instagram COMING SOONMessage with your followers. It is a no-brainer that organizations that invest in employee engagement see huge improvements to their. SDP monitoring. Automation. We Tried adding ServiceDesk plus from azure portal but unable to integrate the Microsoft Teams. ManageEngine ServiceDesk Plus’ mobile for iPhone, Android, and iPad enables users to manage tickets on the go. This will help merge the mail to the existing request that was raised from this forum. Mobile Device Manager Plus. Why should you integrate the IT service desk chatbot? Several internal company collaboration channels and applications exist, including Slack, Microsoft Teams, Asana, and Trello. You can. The next page lists all the OpenHappy new month wishes from us! Wish you all to leave old troubles alone and enter into a new month with fresh ideas and enthusiasm, with this quote Let's recap all the activities that happened in July 2020. BMC Remedy Mid Tier 9. Los técnicos pueden realizar actividades como agregar notas, aprobar solicitudes, atender solicitudes. With this bot, you can export important information such as tickets, requests, and customer data directly into your ServiceDesk Plus system. Managing parallel chat sessions can help improve essential service management KPIs, including first touch resolution, average resolution time, and customer satisfaction. Your reps can set their availability and tickets are dispatched automatically. Completely customizable. Ability to Fulfill Service Requests. ZIA Chatbot * Yes: Yes: Yes: Paid version starts @ $10 / technician / month: $21 / technician / month:. ServiceDesk Plus > Features > Integrations > Enterprise helpdesk chatbot Employ an intelligent support agent and deliver 24/7, conversational support! Zia, Zoho's AI. The support groups in ServiceDesk Plus MSP can be mapped with the respective Teams channels. The knowledge base acts as a centralized hub for creating, storing, and sharing relevant information with customers. By using the /create request chat command, you can create a new request from the ServiceDesk Plus chat bot on Microsoft Teams. Best help desk software for teams who prioritize customer satisfaction. ServiceDesk Plus Cloud is hosted in state-of-the-art data centers around the world that are run by dedicated teams, ensuring high availability. The entire process is automated, removing manual. Chatbots are enabling businesses to achieve. Artificial Intelligence - Zia. Google has been in the AI race for a long time, with a set of AI features already implemented across its product lineup. Simplify all your ITSM needs with a ServiceDesk Plus ticketing tool, which help you deal with the day-to-day IT challenges you face. g. Try now. support@servicedeskplusmsp. This bot took about 6 hours to build from start to finish. You can also ,, and integrate Live Chat. ManageEngine ServiceDesk Plus is a game changer in transitioning IT teams from day-to-day firefighting to providing excellent customer service. 2. View status of tickets if they provide a number. We would like to show you a description here but the site won’t allow us. In the IVR mail box set the option to forward a copy of the mail to Servicedesk mail box. BMC Remedy Mid Tier 9. A Service Desk representative will respond during the following hours of operation: Monday - Friday: 7:00am - 6:00pm. Servicedesk plus python scripts. Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. Internal Employees can create new tickets and. ManageEngine ServiceDesk Plus (FREE TRIAL). ServiceDesk Plus. The employee goes on to provide the issue’s level of urgency, in addition to other pertinent information—all of which goes into the appropriate fields within a newly-created ticket in your ITSM tool. Service desk software should provide a robust ticketing system, with automation in place to speed up the identification, logging, categorization, prioritization, and diagnosis of problems. 3. In-line images can now be uploaded. ServiceDesk Plus Cloud enables IT teams to implement effective and efficient ITSM best practices, such as incident management, problem. ServiceDesk Plus integrations and automations Schedule a demo Do everything in one place. 8. Next, run the setup file and make sure to enable the checkbox for “ Add Python. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Welcome to ServiceDesk Plus' customer portal. When requests are assigned to support groups, the bot will trigger notifications in the mapped channel. Your go-to place to find answers to your service desk questions. Chatbots – Scenario 3: Remote user asset request. Many organizations resisted the idea of remote work in the past. Use ServiceDesk Plus Cloud Bot. This ITIL-based ITSM package from ManageEngine includes a full help desk system as well as offering a range of IT asset management tools. 3. Australia: 1800 631 268. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance. SDAdmins can enable or disable the Zia Bot. Rezolve. Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. Manage multiple conversations simultaneously. Blog. If you click on the three dots icon in the top right corner, you can choose between 5 options: Show or hide Debug mode — it shows the names of all the actions and interactions that happen during the chat. 🚀 Large. After that, click on “Install. Service Desk Plus. Enables access to service desk features through multiple channels such as email, phone, or the portal. - GitHub - MrSimonC/Manage-Engine-Rest-API: A python based interpretation of the Manage Engine Rest API, normally written in xml, used with the Service Desk Plus product. AI Customer Service is an artificial intelligence system that interacts with customers on behalf of a company. . 1. An up-to-date FAQ also provides answers for. Our enterprise incident management system is available on both Cloud and On-premises platforms. The ServiceDesk Plus add-in for Microsoft Outlook brings the IT help desk right into your Outlook or Office 365 mailbox. servicedesk plus python scripts. There are three main types of chatbot platforms available on the market: Guided flow or rule-based chatbot builders: Guided flow chatbots, also. Conversational chatbot that answers direct questions, pulls up data from the application,. Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver. Enhance the overall customer experience by reducing wait times and resolving issues. ZIA Chatbot * Yes: Yes: Yes: Versión paga a partir de: $10 / técnico / mes: $21 / técnico / mes:We are now looking for a more interactive and unique interface for service desk customer raising requests. 9 million in 2018. Route issues to a chatbot automatically. Leverage the power of AI to scale up your live chat for customer service. Salesforce — Provide Effortless Customer Support. To use Microsoft's new Bing Chat AI: Visit bing. Conozca más. Stay responsive to ServiceDesk Plus Cloud requests without stopping for manual updates. Add the ticket id # 6169148 to the subject of the email. ServiceDesk Plus 12000 Released ! ServiceDesk Plus 12000 Released ! Dear Users,. Zia Bot helps users perform 20 different operations including raising tickets, assigning technicians to requests, accessing service catalogs, raising service requests, viewing solutions/announcements, etc. The ServiceDesk Plus MSP app will be added. admin. You just need to land at our ManageEngine Pitstop home page to initiate the Chat, either from your Laptop, Desktop,. Both technicians and end users need various kinds of information about their service desk tickets during the ticket life cycle. Empower your service desk with contextual support, and streamline IT operations for SMBs and enterprises. The name "ChatGPT" combines "Chat", referring to its chatbot. Choose ServiceDesk Plus MSP chat. Support customers on the #1 messaging app. But the IT helpdesk or service desk is also a costly function, relying on technical support and live chat agents to respond to incidents and service tickets. In addition to those foundational services, the software offers automation to streamline support operations. Zia continuously learns from the ServiceDesk Plus data, and you can also track her learning. 3?4Send auto-responses to end users with customizable welcome, missed chat, and transfer messages and configure pre-defined time frames for technicians to pick up tickets. Handling tickets through chatbots. Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. They next try calling the service desk but don’t get through to anyone. I thought if I could make my users have to submit all help desk request through a chat bot in Teams, that would help implementation of the tool. Google’s Bard is a multi-use AI chatbot — it can generate text and spoken responses in over 40 languages, create images, code, answer math problems, and more. Regards, Priya K. ) · Supports ITSM incident management support · Provides prebuilt dashboards and analytics · Analyses satisfaction scores · Designs intuitive admin account. interfaced server, to simplify close work orders. For the AMA session, you can ask your questions about the product, roadmap, support, and. Live Virtual Help Desk offers integrated Service Desk and Server Support services globally from our offices in North America! We offer a Fixed Monthly Cost and. HipChat Integration. Upon receiving a password reset request, the bot will send a temporary password to the customer, enabling him/her to log in to their account. Chatbot platform, Enterprise AI chatbot ServiceDesk Plus. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. With the mobile app, you can create, edit, assign, resolve tickets, and communicate with customers directly from your device. ( Statista) Source: Statista. Enhancements to the Projects module: Allow technician to view resource management. Service Desk. 30 seconds. Now ChatBot can instantly provide answers to your question and problem related to ServiceDesk Plus. 8 million in revenue by 2027, up from $40. Get your free trial today. Intercom: Best chatbot for customization. Try it free. NOTE : In Light of COVID-19 were operating with a limited team,Please log calls only for important issues. BotCore’s ServiceDesk chatbots are optimized for mobile devices. When you sign up for Help Scout, you get access to a number of tools. We want to add Microsoft Teams Integration with ServiceDesk Plus for On-prem environment. In this article, we will learn how artificial intelligence (AI) could potentially replace the conventional IT service desk with machine learning algorithms in ITSM tools. Watch on. 1. Use Workbot as Your Service Desk Chatbot. Customize chat interactions for web and mobile. You just need to land at our ManageEngine Pitstop home page to. Zapier lets you send info between ManageEngine ServiceDesk Plus Cloud and WordPress (Legacy) automatically—no code required. Log in to the ServiceDesk Plus application using your user name and password. by admin August 30, 2023. The chatbot will automatically disappear once you update the license. The customers are expected to change the password, in a way resetting it. HubSpot Service Hub. ServiceDesk Plus enables financial institutions and banks to respond proactively to incidents and security threats while helping to manage IT infrastructure efficiently. It helps in reducing MTTR by gathering mandatory information normally done by a human worker. In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies but rarely know much about their employees. With this bot, you can streamline your processes, improve productivity, and save time by eliminating the need for manual data entry. Pros/Cons. ManageEngine ServiceDesk Plus. They investigate and diagnose and develop a workaround. From reporting an incident and requesting a new service to browsing the knowledge base for solutions, users can perform a host of. Helpdesk chatbots drive cost-efficiency. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. ServiceDesk Plus' self-service portal enables end users to view and select services that are available to them, browse common incident templates and raise them, read announcements, access knowledge base articles, track. Let users get resolutions in seconds. chatbots, and phone calls into a single, centralized system automatically. 4. g. Zia h. Fully integrated IT asset management compiles hardware, software, and POs. ServiceNow in 2022 by cost, reviews, features, integrations, and. Reduce Resolution Time with Smart Self-Service. You can also edit chat configurations ,, and integrate Live Chat with other services. The ServiceDesk Plus system is available in three editions. UK: 0 800 028 6590. We shall include the required columns and provide you the query. ChatBot will suggest products and allow customers to add items to their cart and track packages after ordering – all within the chat window. Creating a bot workspace. ChatGPT Plus: $20/month. Construct custom email templates for each notification to ensure. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance. For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7. To create a blended conversation, Go to Setup > Zia > Zia Chatbot > Blended Conversations. A text in a plain format. Zapier is the next best thing. Use problem custom functions to manipulate data in ServiceDesk Plus/third-party applications, and execute custom actions. And with access to a conversational virtual support agent, technicians in the. Zia es el asistente IA (Inteligencia Artificial) de soporte de TI virtual para ServiceDesk Plus que reduce el tiempo de respuesta de los equipos de la mesa de ayuda y servicio. Choose a trigger and an action: Next, choose a trigger and an action for your integration. The benefits include 24/7 availability, efficient issue resolution, scalability, continuous learning and improvement, cost-effectiveness, and enhanced customer experience. We’re dealing with 236% more tickets with only a 63% increase in IT engineers – and our IT team has worked to become 44% more efficient. HelpDesk is a simple ticketing system that lets you turn support emails into manageable tickets, and store them in one place. Additionally, bots can help live agents by gathering important information related to the customer’s issue upfront, saving agents time and boosting their productivity. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs. Pre-built ManageEngine ServiceDesk Plus Chatbot Download your FREE ServiceDesk Plus chatbot at. Improve collaboration between IT service teams. The advantages of this model are the following: Simple issues are immediately resolved directly within the conversation channel (website, mobile app, Slack, Skype, etc), and. Denotes the request object that holds minimal request data. Get started with a free trial today. Ensure disruptions are. Experience the new UI of ServiceDesk Plus Cloud through a fully functional 30-day free. Jira Service Desk has revolutionized how we do IT. Construyendo acciones Zia personalizadas para ServiceDesk Plus. Provide contextual support in an automated and efficient way. 50/5. The VMware provisioning bot provides to create a new server and changes CPU, Memory or Disk resources of a server depending on a request that is selected from ServiceDesk Plus Service Catalog. Seamless integration into your knowledge base, infrastructure, service and support data unlocks a chatbot’s ability to handle a broader range of incidents, requests, and inquiries. When an employee has an issue or question, they can visit Knowledge Bot in their organization’s messaging platform. The support groups in ServiceDesk Plus can be mapped with the respective Teams channels. Just a few clicks and it’s ready to go. Now ChatBot can instantly provide answers to your question and problem related to ServiceDesk Plus. This is an extremely important step. Free Trial? Features. The new norm. Learn how Microsoft Teams can support IT Helpdesk through Chatbot. It provides centralized control and enhanced visibility over every IT issue to ensure that businesses deliver accurate and uninterrupted services to their clients. This bot is available only in one-to-one chat. Add the ticket id # 6169148 to the subject of the email. Features. A bot behaves differently in a channel or group chat conversation and in a one-to-one conversation. 3. ManageEngine is named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms, with this year marking the third consecutive year of placement in. By responding instantly, chatbots improve employee engagement and satisfaction. , by just typing a command or asking Zia via the chatbox. The employee then has the option of inputting the category issue (e. SLA escalations now take business hours into consideration. ManageEngine ServiceDesk Plus is a full-featured help desk platform that follows the ITSM standard for IT. Now your end users do not have to access your help desk portal to submit a request or check the status of their tickets. That’s it! More time to work on other things. We started using the Standard edition and now we use the Enterprise edition. Low-code app development platform - View API. 77 Plastic Surgery. Handling tickets through chatbots. Online portals are accessible 24/7 and allow workers self-serve, yet there is a poor adoption rate. In just a few clicks, KOJI is available in TEAMS, connected to #jiraservicemanagement and #Confluence and you can put your IT Service Desk on auto-pilot. . So, think of how intelligent chatbots work, but with the. I request you to elaborate your requeirment with real time used case for better understanding and to further discuss on this feature. Refuerce su equipo ITSM y gestione su infraestructura TI con una mesa de servicio TI integral. Generative AI features such as sentiment analysis help to improve customer experiences. While OpenAI works to perfect its software, there’s a free version in exchange for response feedback to help the AI learn and continuously provide better answers. 15 seconds. The chatbot now has DIY Implementation as an option when invoked. Make it easy to create tickets from public channels and direct messages with a bot . Un chatbot habilitado para IA puede ser un sólido servicio de soporte de primera línea, donde puede registrar, ayudar, enrutar, automatizar e incluso. Empower end users with a robust self-service portal. BotCore’s ServiceDesk chatbots are optimized for mobile devices and. Farther and farther away from traditional Assistance Service: Service Desk & Chatbot. Here's how we can help you: Integrate through a simple interface; Available in Standard edition and above for US DC; Create efficient and effective agent experiences; Achieve shortest resolution time; Stay updated with latest tech and maximize your team's potentialManageEngine ServiceDesk Plus – User Guide Viewing a Request Follow the steps given below to view a request available in the ServiceDesk Plus Request module: 1. Cree, edite, recoja, asigne y resuelva tickets usando las aplicaciones móviles. servicedeskplus. Start your 30 day free trial & join 100,000+ successful help desks. An annual subscription for 10 users starts at $1,195, which works out to less than $10 per user per. Automatic ticket categorization, predicting anomalies, or suggesting solutions for user issues are a few common functions that can be automated. Trusted by 100,000+ IT service desk teams across the globe. Key Manager Plus. Navigate the intricacies of your processes with ease by using a copilot to automate complex business tasks such as submitting. These mails will be fetched into Servicedesk and it will get created as request. The last thing an employee or customer wants to do in the wee hours is navigate your robust knowledge. How to Build ManageEngine ServiceDesk Plus Chatbot Without Coding. About 70-80% of enterprise BI projects fail. Open tickets via teams. North America is the center of chatbot startups. Learn the six steps to build an effective help desk knowledge base for your business. ChatGPT can handle a wide array of queries, reducing wait times, and. Build a smart virtual assistant with AI and no-code chatbot building platforms. Your go-to place to find answers to your service desk questions. Assist AI Provide IT support directly from Slack and Microsoft Teams. Think of an AI chatbot as an extension of your team. Request a personalized service desk demo for free and take a live test drive of ServiceDesk Plus help desk software with our product experts. They next try calling the service desk but. Now that we have integrated ServiceDesk Plus with Teams and have registered the Bot with Microsoft, we are now going to. Let's say a company employee is facing a network outage or can't turn on. Use the ServiceDesk Plus chatbot to fetch service desk information. Thanks in advance. Offer 24/7 personalized customer service and drive sales performance. Enhanced chatbot, ESM, and UI. IT Help Desk Bot All Use Cases > Applications Salesforce Slack Marketo NetSuite ServiceNow Workday All Apps >. iPhone and Android users can download the Bing app and access the chatbot from there. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self. We have migrated to our new support portal where you can access all ManageEngine products, resources, knowledge base, and community with just one set of login credentials. To access the chat room, go to any chat, click the <> icon, and choose. Redefina las experiencias de servicio para los usuarios finales y los técnicos con el asistente de mesa de servicio basado en IA. So, all you have to do is just paste the Bot Endpoint that you have configured from ServiceDesk Plus. Choose ChatGPT and ManageEngine ServiceDesk Plus as your apps: Once you've logged in, choose ChatGPT and ManageEngine ServiceDesk Plus as your apps from the list of available apps. 3?4Send auto-responses to end users with customizable welcome, missed chat, and transfer messages and configure pre-defined time frames for technicians to pick up tickets. The latest iteration of the ServiceDesk Plus Cloud app for Microsoft Teams is here with several major updates, such as single-click ESM and an upgraded UI. Chat with ManageEngine Sales. Organizations across the world use this solution to automate and streamline their IT. A python based interpretation of the Manage Engine Rest API, normally written in xml, used with the Service Desk Plus product. ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. He is interested in photography and is an avid. Drill-down Analysis for. UVU Service Center portal. You can also customize the Support Bot according to your brand guidelines. The AI system is programmed to respond to customer queries and requests, and it can simulate a human conversation by using natural language processing. At a glance. The support groups in ServiceDesk Plus can be mapped with the respective Teams channels. 5. If you want to integrate HelpDesk with ChatBot, you first. See get Teams context. Virtual Agent. Welcome to TalkDirtyAI! Enter an open-ended prompt to set the scene, and let the AI put you on a tantalizing journeyResponsa ChatBot is a virtual assistant which responds in real time to questions asked frequently by users by querying your Knowledge Base of FAQs and helps them manage their Jira tickets.